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Trouble pairing charge HR

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‎05-24-2016 21:08

‎05-24-2016 21:08

Try I g to pair to Samsung Galaxy4 with Fitbit Charge HR and when I press side button for 3 seconds it goes into timer mode and starts counting up. Then app says not working cannot pair. Please help ASAP. Application won't let me go any further.
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‎05-24-2016 21:51

‎05-24-2016 21:51

It's great to see that you've visited the Fitbit Community @Delyse. I would recommend following these troubleshooting steps to resolve set up issues. If you keep experiencing the same problem, it could be a good idea trying to connect using a computer. Then, your Android should sync easier. Let me know how it goes.

 

Thanks for stopping by, see you around. Smiley Very Happy

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‎05-25-2016 00:03

In response to EdsonFitbit

‎05-25-2016 00:03

Still having same problem. I only have XP computer, I know, Middle Ages lol. Apparently the Fitbit Charge is not compatible with XP (understandly). The phone app just keeps looking for device to pair with, with no luck

Sent from my iPhone
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‎05-26-2016 08:27

In response to Delyse

‎05-26-2016 08:27

Hey my friend @Delyse! I'd recommend following the suggestions that my friend @waynecz shared here in order to sync your Fitbit with a Galaxy S4.

 

Have you checked if you have any other compatible device?

 

Give it a shot and let me know how it goes! 

Maria | Community Moderator, Fitbit


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