Two years of the same sync issue — and still no fix. Does anyone at Fitbit even care?

[infinity420]

I’m facing the same sync issue between Google Pixel Watch 3 and the Fitbit app that people have been reporting for over two years now.
The app simply refuses to sync — no data, no battery status, no updates.

Support’s responses are always the same copy-paste lines: “try turning it off and on again”, “reinstall the app”, and then complete silence.
No escalation, no technical feedback, no transparency — just pure indifference.

Let’s be honest — this level of negligence is exactly why the Fitbit app has a 2-star rating on Google Play.
It’s not a random bug — it’s a systemic issue that’s been ignored for years.

Here are two official threads with the same complaints from countless users:
https://community.fitbit.com/t5/Android-App/Couldn-t-sync-your-Google-Pixel-Watch-3/td-p/5670055/pag...
https://community.fitbit.com/t5/Android-App/Pixel-Watch-1-Tracking-amp-Sync-still-broken/td-p/577928...

Why are these topics closed if the problem was never resolved?
Will my thread also be closed without any actual solution?

At this point, it feels like Fitbit developers and support have completely stopped caring about their users.
Please prove otherwise — fix the issue, or at least acknowledge it publicly.

[alexthecat]

@infinity420 the only thing I ever found that works is to keep syncing and eventually it will work. Force closing the app sometimes works too. It shouldn't be this way though.

Google announced in August that there is going to be a major redesign of the Fitbit app in the coming months. I don't think we'll be seeing any big changes to the current app, but I hope we'll see improved performance of the new app with Pixel Watches. They are planning to start a public preview of the new app soon. Maybe you would like to register for that. 

[infinity420]

Thanks for your reply. I’m a very detail-oriented person and I never leave things unresolved — especially when it comes to technical issues like this.

That’s why I’ve already escalated this problem far beyond regular support.
The entire correspondence with Fitbit Support has been forwarded to both Google Support and the Google Press Office, and I’ve also sent the full text of the issue to several official Google communication channels.

At this point, I’m not just waiting for a fix — I’m making sure the right people inside Google actually see how widespread and long-standing this problem is.