Unable to add friend and receive friend invitation

[Karen.T]

Hi, I just received my Fitbit Versa yesterday.

I have tried to add friend via the steps shared in the link below through both the app and dashboard but my friend does not receive any friend invitation from me. 

https://help.fitbit.com/articles/en_US/Help_article/1858

My friend also tried to add me using the same method, I do not receive any friend invitation too.

Appreciate help and advice please, Thank you!

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Karen.T.

Thank you for going through that help article before posting here and for sharing those details.

It is possible that it could be related to the number of friends you both have on your accounts. I'd recommend trying to remove some friends and then try to add each other back again. Then it should go through without any issues.

Please give it a shot and keep me posted.

Feel free to reach out with any further questions.

[Karen.T]

Hi @LanuzaFitbit,thanks for ur reply.

This is just the 2nd person that I add in my friend's list, so i believe it is not due to the number of friends I have on our account. While on the other hand, i'm the 1st friend that my friend add in his list. 

Any advice? Both of us using versa and android. I got mine yesterday and he got his a day earlier than mine. 

[LanuzaFitbit]

Hello @Karen.T.

Thanks for that clarification. 

In that case, maybe you could try to add each other through the website and not the Fitbit app. Maybe it is related to the Fitbit app itself and the Dashboard will do the trick. Please give it a shot and let me know how it goes.

If there are any further questions, please let me know.