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Unable to add new Versa to Oneplus5/5T

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‎06-24-2018 02:24

‎06-24-2018 02:24

My and my friend bought new Versa upgrading form Charge2 which worked flawlessly btw. Now we can't even add the new Versa to OnePlus 5 and OnePlus 5T(my friend) it just keep saying "Bluetooth Issues". Support is saying only Oneplus 1 is compatible.

 

Seriously man OnePlus is making super high end Android devices and no device after Oneplus 1 is supported. That was 5 years ago man.

 

Terribly disappointing. Waste of time and money

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3 REPLIES 3

‎06-27-2018 13:15

‎06-27-2018 13:15

Hi @omprashantjain, good to see you around and thank you for your feedback regarding the compatibility of the OnePlus 5T.

 

The full list of compatible devices with confirmed compatibility can be found at fitbit.com/devices. If a device isn’t listed it doesn’t mean it won’t work with a Fitbit tracker or smartwatch. We routinely test new devices to ensure full compatibility with Fitbit devices and the Fitbit App, and are constantly working to confirm compatibility with new phone models. A majority of Android phones running version 4.4 or higher will work with our products, however we cannot guarantee optimal performance on devices for which we have not tested and confirmed compatibility.

 

If the issue continue with your friend and your Versa, perhaps the following article might provide you some extra help: Why can't I set up my Fitbit device?

 

See you later and once again thank you for your insight.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎07-02-2018 20:30

In response to RobertoME

‎07-02-2018 20:30

I have tried all the troubleshooting guides on this community and also talked to a customer support executive and exhausted all the steps.

 

The result is I can't even connect my Versa with my OnePlus5. It's just as it came out of box and I am not able to use it at all. This is not fair.

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‎01-10-2019 05:25 - edited ‎01-10-2019 05:27

In response to omprashantjain

‎01-10-2019 05:25 - edited ‎01-10-2019 05:27

Hi i have the 5T and had the same problem when i moved from the basic charge2 to versa. The Solution for me was to delete all other bluetooth pairings from the phone,  reboot the phone and (you may want to reinstall fitbit app at this point?)  then i could get it to pair.

But saying this it has never worked for notifications,  loses wifi after just a few mins to an hour and much worse stops syncing every 3 or so days and at this point the only option is to reinstall fitbit on my phone and re-pair,  after this its working for another 3 or so days

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