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Unable to add new friends to new group

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‎01-14-2020 18:54 - last edited on ‎01-15-2020 15:32 by Fitbit Moderator

‎01-14-2020 18:54 - last edited on ‎01-15-2020 15:32 by Fitbit Moderator

This is very frustrating and I've posted ok someone else's with the same problem.

 

I have started a new group but cannot add "new friends". In order to add them I have to disband the group and then they pop up on my friends list. Is there a reason why I cannot add them immediately?

 

I do not want to disband the group everytime someone wants to join.

 

Moderator edit: Subject for clarity 

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‎01-15-2020 15:32

‎01-15-2020 15:32

Hi @Neeter80, It's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention, I understand how frustrating this matter can be for you. To better assist you with this, can you please let me know when was the first time you experienced this inconvenience and how many times since then? Which Android mobile device are you using? In the meantime I receive your answers, please try the following steps and let me know if you continue experiencing such difficulties:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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