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Unable to add steps tile back to "Today" on the Fitbit app

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‎11-08-2021 14:29 - last edited on ‎11-19-2021 12:20 by Fitbit Moderator

‎11-08-2021 14:29 - last edited on ‎11-19-2021 12:20 by Fitbit Moderator

4 days ago my fitbit app on my phone (One Plus  6T)  stopped showing steps. The dashboard only shows Miles, Cals and Minutes. When i click EDIT  (top right) the steps icon shows with a plus sign but its greyed out and will not move.    When I press DONE it disappears. Similarly the daily totals and aggregates tables can no longer be set to show steps. My Inspire is recording my steps constantly  and the fitbit app on my Windows 10 PC still shows and updates steps. Curiously at the same time my wife's MOTO G7 developed the same fault. She has an Inspire HR which like my Inspire is working fine.   Please advise

 

Moderator edit: Subject for clarity.

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Accepted Solutions

‎11-08-2021 16:17

‎11-08-2021 16:17

When you click EDIT and see steps icon with plus sign, tap the plus sign to add it back, rather than trying to drag the icon; that should un-gray it and bring it back to viewing.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

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4 REPLIES 4

‎11-08-2021 16:17

‎11-08-2021 16:17

When you click EDIT and see steps icon with plus sign, tap the plus sign to add it back, rather than trying to drag the icon; that should un-gray it and bring it back to viewing.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎11-09-2021 00:53

In response to JohnnyRow

‎11-09-2021 00:53

Hi Johnny

Its worked. Many , many thanks. So obvious, I could kick myself for not finding the solution. But without your help I would still be feeling frustrated this morning.

Latecomer




Sent from Outlook
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‎11-09-2021 05:16

In response to latecomer

‎11-09-2021 05:16

Obvious, only after you know the solution.

Glad you got it working now.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-19-2021 12:22

‎11-19-2021 12:22

@JohnnyRow Thanks for helping a fellow Fitbit member out. 

 

@latecomer Nice to see you again in the community forums. I am glad to read that you have found the solution on how to arrange tiles under "Today" on the Fitbit App. 

 

I wish you guys a good time with Fitbit. Regards!

RodrigoM | Community Moderator, Fitbit

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