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Unable to change clock face on Inspire HR

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‎06-18-2020 10:05 - last edited on ‎06-19-2020 11:08 by Fitbit Moderator

‎06-18-2020 10:05 - last edited on ‎06-19-2020 11:08 by Fitbit Moderator

Brand new device, updated firmware, using Android. I am not able to change the clockface. Reset device, restarted phone, still no bueno. 

 

Moderator Edit: Clarified subject

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‎06-19-2020 11:08 - edited ‎06-19-2020 11:09

‎06-19-2020 11:08 - edited ‎06-19-2020 11:09

Hi @Sharwood1262, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting. To better assist you with this, can you please let me know which Android mobile device are you using? I recommend you to check the information that's specified on: How do I change the clock face on my Fitbit device? and then try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

 Let me know if you have any additional questions.

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