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Unable to change my profile picture

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‎10-31-2022 11:29 - last edited on ‎11-01-2022 17:22 by Fitbit Moderator

‎10-31-2022 11:29 - last edited on ‎11-01-2022 17:22 by Fitbit Moderator

I am having trouble changing my profile picture, posting in groups, and inviting people for challenges.

 

Moderator Edit: Formatting

Best Answer
2 REPLIES 2

‎11-01-2022 04:08

‎11-01-2022 04:08

Hi, @Paidamoyo, welcome to the community. Go to your online dashboard>click the settings gear wheel in the top right corner>settings>change the profile picture.

I hope this helps.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer

‎11-01-2022 17:34 - last edited on ‎04-10-2024 12:12 by Fitbit Moderator

In response to Gr4ndp4

‎11-01-2022 17:34 - last edited on ‎04-10-2024 12:12 by Fitbit Moderator

Welcome to the Community, @Paidamoyo. @Gr4ndp4 Thanks for your great help.

@Paidamoyo I've moved your post to the Android App board to keep the forums organized. Thanks for the details and if you haven't done so, please follow the steps described by our friend to change your profile picture from your online dashboard.

In regards to your other inquiry, do you mean your closed groups? Or is the issue with the Feed not showing your comments? If you haven't done so, let me recommend the following steps:

  1. On your phone's settings tap Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen, tap Force Stop and reboot your phone.
  3. Open the Fitbit app and pull down on the screen to force a manual sync.
  4. Try posting in any closed or open groups and let me know how it goes. You can also try inviting more people to your challenge, just make sure the limit of participants hasn't been reached.
Best Answer