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Unable to change profile picture

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‎01-27-2020 23:16 - last edited on ‎01-28-2020 15:10 by Fitbit Moderator

‎01-27-2020 23:16 - last edited on ‎01-28-2020 15:10 by Fitbit Moderator

Android app won't allow me to add a picture to my profile.

 

Moderator edit: Subject for clarity 

Best Answer
3 REPLIES 3

‎01-28-2020 15:09

‎01-28-2020 15:09

Hi @Mrpaul88, welcome to the Community Forums!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, please try the following steps and then try again:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions. 

Best Answer
0 Votes

‎03-14-2020 21:29

‎03-14-2020 21:29

I had a similar issue, I wanted to change my profile picture. The app always fails and if you go to the website dashboard that will fail as well. Luckily for me, I am a software engineer and I can see the errors in my console and I know why their crap is all broke. I just used an application called postman to upload my profile picture to the Fitbit API directly in the correct format to get around the broken frontend. That's not an easy task for everyone though. Maybe one day it will get fixed. 

 

It always makes me sad when I see broken websites and apps from large corporations like this. Especially when it could be fixed in a matter of minutes by a competent programmer. 

Best Answer

‎09-19-2020 10:46

In response to valeryan

‎09-19-2020 10:46

Seems about right.  After a reinstall/reboot it didn't work for me when i tried to update the photo.

Best Answer
0 Votes