Unable to complete setup process with Ionic and Note 8

[royalhale]

I was having trouble syncing my Fitbit Ionic with my Galaxy Note 8. I removed it and then tried to add it back. I would get to the place where you put the validation numbers from the phone in and then it just keeps trying to connect. Just keeps timing out. I keep doing a retry with no success. Any advice on how to fix this would be great.

Thanks

Royal 

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @royalhale, it's nice to see you again participating here in the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. To resolve this, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device with your Samsung Galaxy Note 8. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.  

Keep me posted and let me know if you have any additional questions.