help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to connect Charge 3 to the Fitbit app

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-14-2019 19:05 - last edited on ‎08-15-2019 20:03 by Fitbit Moderator

‎08-14-2019 19:05 - last edited on ‎08-15-2019 20:03 by Fitbit Moderator

Cannot connect charge 3 to app

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
1 REPLY 1

‎08-15-2019 20:08

‎08-15-2019 20:08

Hi @Smkrause. It's nice to have you on board!

 

Thanks for letting me know about your Charge 3, and let's work on this together. There are some factors that may prevent your device from connecting with your phone. For example, if you've turned on other Bluetooth connections nearby or if the locations services aren't enabled. If this doesn't apply to you, please give a try to the following steps:

 

  1. Remove any device that appears in the Bluetooth settings.
  2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, and tap on force stop.
  4. Verify that the Fitbit app is updated and reboot your phone.
  5. Open the Fitbit app, tap the account icon and the option to setup a device.
  6. Choose the Charge 3 and follow the onscreen instructions.

 

Let me know how it goes. Smiley Happy

Best Answer
0 Votes