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Unable to connect Versa 2 with Huawei P30

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‎02-17-2020 06:42 - last edited on ‎02-18-2020 17:05 by Fitbit Moderator

‎02-17-2020 06:42 - last edited on ‎02-18-2020 17:05 by Fitbit Moderator

Cannot connect Versa 2 to Hwaiwei P30 via Bluetooth. Any ideas? 

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎02-18-2020 17:04

‎02-18-2020 17:04

Hi @BrownBooby, welcome to the Community Forums.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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‎02-18-2020 23:24

In response to RicardoFitbit

‎02-18-2020 23:24

Good Day,
When I click on your links I go to Force.com and get this message: Error
ID: 865303824-55030 (-541979587). for the first link and Error ID:
2117913199-67583 (-541979587) for the second link.

Any ideas?
Brown Booby
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‎02-21-2020 06:25

In response to RicardoFitbit

‎02-21-2020 06:25

Both these links give an error message: Error: Error ID: 157181556-6704 (-541979587) .

Paul

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