Unable to connect Versa 2 with Huawei Y6

[mlci13]

My Versa 2 will not connect with my mobile phone - a Huawei Y6

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @mlci13, welcome to the Community Forums!

Thanks for bringing this to my attention. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Keep in mind that the Huawei Y6 is not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it.

I'll be around if you need anything else, please keep me posted.

[mlci13]

Hello Ricardo

I still cannot sync my Versa 2 to my phone in order for it to notify me of calls.

My mobile already has the Fitbit app installed and my Versa 2 syncs to my phone in order for me to check my stats etc. 

Regards

Ian