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Unable to connect Versa 2

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‎03-15-2020 20:40 - last edited on ‎03-16-2020 17:55 by Fitbit Moderator

‎03-15-2020 20:40 - last edited on ‎03-16-2020 17:55 by Fitbit Moderator

I have turned off my bluetooth on phone and restarted my fitbit and will not connect 

 

Moderator edit: Subject for clarity 

Best Answer
6 REPLIES 6

‎03-16-2020 17:54

‎03-16-2020 17:54

Hi @DRW7575, welcome to the Community Forums!

 

Thanks for bringing this to my attention and for troubleshooting your device before posting over here. To better assist you with this, can you please let me know which Android mobile device are you using? I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted and let me know if you have any additional questions.

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0 Votes

‎03-17-2020 07:41

‎03-17-2020 07:41

I wasn't having any issues syncing until yesterday around noon. Now the app repeatedly tells me "device not found".

I restarted phone, bluetooth, even WiFi. No change.

Best Answer

‎03-17-2020 07:45

In response to GoofyElf

‎03-17-2020 07:45

My was doing the same thing but today it is working fine..don't know what happened 

Best Answer
0 Votes

‎03-18-2020 04:58

‎03-18-2020 04:58

My Samsung galaxy 10 plus was connected until March 13. I have done all of the troubleshooting advised and it still will not connect. Please advise.

Best Answer

‎03-18-2020 19:15

In response to Tealady69

‎03-18-2020 19:15

Same situation here...the wife's Versa 2 won't connect anymore to her Pixel 3XL.

I have tried everything. Restart Versa, reset Versa to factory defaults, reset the app, delete the app, restart the phone. Nothing will work. It finds the device but can't connect.

Last sync was Mar 11.

I have connected it to an iPhone XR without issue.

 

I suspect this is yet another app issue.

 

Going to go download previous version and try that...

Best Answer

‎03-21-2020 21:25

In response to JeffGWpg

‎03-21-2020 21:25

Sadly, previous versions did not work. In the end it turned out to be a phone issue. Did a factory reset and it was then able to connect. Tested with 2 other devices (one Android and one iPhone) and they connected fine.

 

Best Answer
0 Votes