Unable to connect to health connect

[Dvjj]

Hi I just got a Fitbit Inspire 3 and am trying to connect to health connect, however it constantly says I refused permissions and when I try to allow

Seems like you rejected Health Connect permissions before. To turn them back on go to the app permissions and allow Fitbit Access >>

Open Settings 

Not allowed access only listed is Fitbit, so I tap on Fitbit >>then Set up>>I agree and it takes me back to 

Seems like you rejected Health Connect permissions before. To turn them back on go to the app permissions and allow Fitbit Access

I am in a loop!! I cannot get out

Please help

[Gr4ndp4]

Hi, @Dvjj, welcome to the community, you may find this board and the advice of interest Troubleshoot Health Connect  You should note that your way forward will depend on the phone you are using & the OS.

I hope this helps.

Cheers

[Dvjj]

It doesn't help. 

 

[Dan.n]

I've got the same problem too.

[Eis123]

I've got the same issue!! I've tried a million times and it won't work. -__-

[Gr4ndp4]

Hi, @Eis123 & @Dan.n, welcome to the community, have you checked out these articles? Health Connect app - Android Help If you are still stuck please post here again with more details of the steps you've taken & the results.

Cheers

[Dan.n]

 so, i've tried the guide and there's no "allow all" button for me to press

[Gr4ndp4]

Hi, @Dan.n May I suggest you take a look via your Android Phone settings, Security & Privacy>Privacy>Health connect>App permissions>Fitbit>Allow all should be present in a blue tile, set the slider to "on". I use MyFitnessPal & Withings so those apps are also present, similar settings can be made for each app. Return to - Android Phone settings, Security & Privacy>Privacy>Health connect>MANAGE DATA>Data Sources & Priority> On the right side of your display you see "=" these are "handles" that allow you to Pick the order of priority.

Review these articles from the Android Community Health Connect app - Android Help to get a feel for Health Connect.

Let us know how you get on.

Cheers

[Dvjj]

Hi Thanks for the response, I do not have Security & Privacy

In privacy Fitbit shows as allowed in Physical activity apps But I still can't get it to link to Health Connect for tru connect, we are doing a step challenge and I am sure I am way behind

[Dadbod11320 · Accepted solution]

I'm having the same issue too. This is a software issue, not an issue with people not understanding the process. The troubleshooting doesn't help.

When I go into health connect it says "not allowed access : fit bit", I click on it and it opens the fitbit app, I setup the health connect and it says "fitbit is now synced with health connect". However it still shows not allowed access and doesn't share the info after.

Deleted apps, restarted and updated phone, factory reset the device incase it glitched during data transfer and none of it fixed my issue. I'm 99% sure this is a software bug, before you link me to the same troubleshooting guide lol

[Dvjj]

Thanks! I am pretty tech able and can usually troubleshoot, people on here have me thinking its me!!

[Gr4ndp4]

Hi, @Dvjj , @Dadbod11320 , @Dan.n & @Eis123 I've escalated this exchange, I have no way of knowing when we might get a response but it is receiving attention.

Cheers 

[Eis123]

Thank you! It's been so frustrating hopefully this software bug is fixed!!

[MikLSP]

I have the same problem with the Fitbit app (signed in with a Google account after merging my Fitbit account).

The Fitbit app simply never gets to the point of letting you allow the permissions to connect with Health Connect and it just goes round in circles saying that it needs to be done.

Google Fit connects with Health Connect no problem and opens up the permissions as intended, it's a simple process, but Fitbit just doesn't work and so can't sync any data across.

[Eis123]

Mine just worked everyone!! I think the bug has been fixed on my end. So thrilled

Keep trying to set up health connect it may be resolved on your end as well!!

[Dvjj]

Not for me... Samsung S10 

[Dvjj]

Which Android are you using?

--




It's not just a change for now it's a change forever...

[Eis123]

Samsung s20 fe and I'm using an inspire 2 fitbit.

[Dvjj]

I'm trying with Inspire 3 

[MikLSP]

No change here, still the same endless loop.

Maybe there is an update rolling out?

My Fitbit app is currently on v4.19