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Unable to create a group on the app

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‎07-01-2021 10:24 - last edited on ‎07-01-2021 18:43 by Fitbit Moderator

‎07-01-2021 10:24 - last edited on ‎07-01-2021 18:43 by Fitbit Moderator

I've tried this and nothing changed. The app still won't let me create a group. The "Create" option in the upper right hand corner remains greyed out and unusable. Using a Razer Phone 2. Android 9 OS.

 

Moderator Edit: Clarified subject

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‎07-01-2021 18:45 - last edited on ‎11-10-2024 06:39 by Fitbit Moderator

‎07-01-2021 18:45 - last edited on ‎11-10-2024 06:39 by Fitbit Moderator

@R3x1 Welcome to the Fitbit Community. Thanks for the detailed information shared. 

I moved your post to the main board. I appreciate the troubleshooting performed prior to posting. 

Just wanted to share that our team is aware of this and may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

See you around. 

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