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Unable to download wellness report

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‎05-25-2020 13:00 - last edited on ‎05-27-2020 20:05 by Fitbit Moderator

‎05-25-2020 13:00 - last edited on ‎05-27-2020 20:05 by Fitbit Moderator

I am unable to download report to view.  

 

Moderator Edit: Clarified subject

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1 BEST ANSWER

Accepted Solutions

‎05-27-2020 20:05

‎05-27-2020 20:05

Hi @TammyinCanada, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

View best answer in original post

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3 REPLIES 3

‎05-27-2020 20:05

‎05-27-2020 20:05

Hi @TammyinCanada, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which Android mobile device are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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0 Votes

‎09-02-2020 11:25

In response to RicardoFitbit

‎09-02-2020 11:25

Hi @TammyinCanada and @RicardoFitbit, 

 

I have been in contact with Fitbit support for over a month and no fix as yet. 

 

Was the problem of not being able to download the wellness report resolved? And if so what steps were exactly taken to resolve this. Thank you in advance.

 

I have been in contact with Fitbit support for over a month and no fix as yet.

 

Best Answer

‎12-03-2022 18:43

In response to RicardoFitbit

‎12-03-2022 18:43

Ridiculous solution. Akin to MSFT telling you to reinstall Outlook because its experiencing a problem the tech staff cant diagnose. Absurd.

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