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Unable to install Fitbit app on Android phone

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‎03-07-2025 05:18 - last edited on ‎03-12-2025 06:35 by Fitbit Moderator

‎03-07-2025 05:18 - last edited on ‎03-12-2025 06:35 by Fitbit Moderator

Have a google pixel watch 2 and want to know wich phones work this  

Google plays that the version is not compatible with the device and i only bought the watch for this feature. 

Are you planning to build another version? A compatible one?

 

Moderator Edit: Clarified subject

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4 REPLIES 4

‎03-07-2025 13:16 - edited ‎03-07-2025 13:17

‎03-07-2025 13:16 - edited ‎03-07-2025 13:17

Hello @PattyBarrera and welcome to the Community.  Your phone must support Android 10 as a minimum requirement.  Please see this Help article for other issues with different Android phones.

If I misunderstood your question, can you ask it a different way?

Laurie | Maryland
Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

Best Answer

‎03-07-2025 14:30

In response to LZeeW

‎03-07-2025 14:30

Hello @PattyBarrera 

In addition to @LZeeW 's response, the ECG feature for the Pixel Watch isn't available in all countries. The How to get these features section on this page (<-- click link) lists the countries where the Pixel Watch ECG app is available. 

Rieko | N California USA MBG PE

Best Answer

‎03-07-2025 15:02

In response to LZeeW

‎03-07-2025 15:02

Thanks! 

But when i try to install sais that the android version is not compatible. I have Android 14 installed.

Is there a scheduled update?

Best Answer

‎03-12-2025 06:46

In response to PattyBarrera

‎03-12-2025 06:46

Welcome to the community, @PattyBarrera. @LZeeW and @RiekoC Thanks for your help!

@PattyBarrera Thanks for the details, as well for checking the Android version of your phone. Just to confirm, did you check the complete list of compatible devices? I'm asking this as there are some devices that, even if they run a newer OS version, aren't fully compatible to get the Fitbit app working.

Assuming your phone is fully compatible and you're located in a supported country, let's try rebooting your phone. Then, go to Google Play and try installing the Fitbit app one more time. Once it's installed, you can install the ECG app on your Google Pixel Watch 2. For more instructions, see this help article.

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