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Unable to install Spotify app

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‎03-16-2020 07:16 - last edited on ‎03-17-2020 14:42 by Fitbit Moderator

‎03-16-2020 07:16 - last edited on ‎03-17-2020 14:42 by Fitbit Moderator

I am not able to install Spotify on my versa even after the app and my fitbit device are up-to-date.

 

Moderator edit: Subject for clarity 

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‎03-17-2020 14:41

‎03-17-2020 14:41

Hi @Sankarshan, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared with me. To better assist you with this, can you please let me know which Android mobile device are you using? Do you receive an error message while trying to download the Spotify app? If such is the case, can you please share a screenshot? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.
  7. Try again to install the Spotify app.

 

Keep me posted, I'll be around.

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