Unable to install "Find my phone" on Versa 2

[Mizeguy]

Just purchased Versa 2. Want 'Find my' app phone by Fitbit. App list won't let me install. Gives message regarding IOS update and install button is grayed out.  App is telling me Versa2 is up-to-date...what gives?

Moderator Edit: Clarified subject

[SilviaFitbit]

@Mizeguy A warm welcome to the Fitbit Community. Thank you for the details mentioned. 

I'd like you to confirm that your Versa 2 has the latest firmware version which is 35.71.6.19. Also double check that the Fitbit app is up-to-date. 

Let me know how it goes. I'll be around if you have any additional questions. 

[Tara_Danielle]

Mine also has this issue... I’ve updated everything and it still doesn’t work? Am I missing something?

[SilviaFitbit]

@Tara_Danielle Welcome to the Fitbit Community. Thanks for the troubleshooting tried prior to posting. 

In order to provide you with the correct troubleshooting please let me know what you're seeing when you try to install the Find my Phone app. 

Looking forward to hearing back from you. 

[Lobrzac]

Hi Silvia. I am also new to the fitbit world.  My app and watch are telling me it is up to date but I am running firmware version 35.70.7.14 on my Versa 2.  How do I force an update?

Thanks so much!

[SilviaFitbit]

@Lobrzac Welcome to the Fitbit Community. Thanks for the details mentioned. 

Since you're new to the Fitbit world, it's normal that the firmware update hasn't popped up yet, please give it a couple of days. In the meantime ensure that your Fitbit app is up-to-date and keep the Fitbit app running in the background. 

Let me know how it goes.