Unable to log in App with new password

[NikitaMN]

Hi all.   I was experiencing the same syncing issues once I updated the app.  I had to repeatedly force stop as the app kept driving my battery attempting to sync. I uninstalled and reinstalled,  changed my password and cannot log back in due to error message 'invalid email or password'.  However if I use these same credentials on the website,  I can log in successfully. I have even had someone else attempt to log in just in case I happen to only be making a typo error on the app but to no avail.  If anyone is able to shed some light on this issue I'd greatly appreciate it. 

[USAF-Larry]

@NikitaMN, go into the phone's Settings, Apps, Force Stop the Fitbit app, and then clear both Cache and Data for the app.  Then restart it and see if it will allow you to log in.

[NikitaMN]

Thanks Larry.  This also did not work for me but I have since engaged Fitbit support who assisted.  I'm unsure what they did in the background but they prompted me to reset password,  uninstall,  restart then install and it eventually worked. My account also logged back in with the old dashboard but I was able to convert to the new. Still having some glitches with the sleep logs but at least all is well otherwise. 

[RobertoME]

Hello @NikitaMN, welcome to our Fitbit Community. I've noticed @USAF-Larry has provided you great tips to get you back on track. I'm glad to hear you were able to log in to your account after contacting our Support Team.

Thank you for sharing with us the app is working now and if you need additional assistance with your sleep logs, just keep me posted and let me know more details of what is happening, I'll be around.