Unable to log in with my original email address

[ivetteromero10]

I just changed my phone and reinstalled the fitbit App but i couldnt register because my email seemed to be hacked with another user so i had to create a new email and when syncing my versa 2 all data got erased!!!! 

I had tons of very important data, badges,  and I would like to get them back.... please help me 

Moderator Edit: Clarified subject

[SteveH]

All your data is stored under the original email address you used. I think the confusion is that when you got your new phone you tried to create a new fitbit account. There is no need to do this. Instead, you just need to sign on as an existing user using the email and password you used on your old phone. Once logged on all your data should reappear.

[ivetteromero10]

I tried to do so but I couldnt because I tried to recieve the email to
restore the password and it said the email wasnt recognizable.... therefore
I had to use this email again and my data was erased please help

[SteveH]

I'm afraid that you won't be able to get access to your data unless you are able to sign-on to your original email. I think it might be best to contact customer support to see if they can help. You can get them via contact.fitbit.com

[SilviaFitbit]

@ivetteromero10 A warm welcome to the Fitbit Community. Thanks for the details mentioned. 

I appreciate the troubleshooting tried prior to posting. I took the liberty to share your post with our Support team and they mentioned you already have a case with them please continue the communication through email, they'll be happy to assist. 

@SteveH Thank you for your assistance on the thread. 

Have a great rest of the week.