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Unable to login - No account under email address

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‎01-04-2020 22:44 - last edited on ‎01-06-2020 13:19 by Fitbit Moderator

‎01-04-2020 22:44 - last edited on ‎01-06-2020 13:19 by Fitbit Moderator

I opened up the app and I was logged out so j tried logging back in and it said no account existed under my email. I had created an account beginning of November and now all my data was deleted with my account. I had to create a completely new account. Has this happened to anyone else?

 

Moderator edit: Subject for clarity 

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‎01-06-2020 13:16 - last edited on ‎07-31-2025 08:36 by Fitbit Moderator

‎01-06-2020 13:16 - last edited on ‎07-31-2025 08:36 by Fitbit Moderator

Hi @Michegonz23, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared in your post. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye to your email inbox because they'll be in touch with you pretty soon.

Let me know if you have any additional questions.

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