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Unable to login on the Fitbit app

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‎10-17-2021 22:40 - last edited on ‎10-18-2021 09:15 by Fitbit Moderator

‎10-17-2021 22:40 - last edited on ‎10-18-2021 09:15 by Fitbit Moderator

Login in with my mail address and password does not work anymore even after going through the lost password procedure. I only can login on my PC through Google...

I get unknown user or invalid password.

A server problem at Fitbit?

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎10-18-2021 09:15

‎10-18-2021 09:15

Welcome to the Community, @PaulPOP.

 

I appreciate the details provided and troubleshooting performed. I logged out from the Fitbit app and could login without any trouble. So please try the following:

  1. On your phone go toSettings > Apps > Fitbit.
  2. Tap on Storage > Clear Cache.
  3. Go back to the previous page and select Force Stop.
  4. Restart your phone and try to login on the Fitbit app. Make sure that there's no typo on your email and password.

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!

View best answer in original post

Best Answer
5 REPLIES 5

‎10-18-2021 09:15

‎10-18-2021 09:15

Welcome to the Community, @PaulPOP.

 

I appreciate the details provided and troubleshooting performed. I logged out from the Fitbit app and could login without any trouble. So please try the following:

  1. On your phone go toSettings > Apps > Fitbit.
  2. Tap on Storage > Clear Cache.
  3. Go back to the previous page and select Force Stop.
  4. Restart your phone and try to login on the Fitbit app. Make sure that there's no typo on your email and password.

Hope this helps.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer

‎10-18-2021 22:42

In response to BraulioFitbit

‎10-18-2021 22:42

Thank you for the suggestion. I performed all the steps witm my phone but
to no avail. It kept on giving "invalid login or wrong password". Even
worse on my PC I could also not login with the password (I made sure that
the password was correct).
I then decided to change the password again with the lost password
procedure and it worked. I have no idea why.
Thanks anyway for the suggestion.
Best Answer
0 Votes

‎10-19-2021 09:19

In response to PaulPOP

‎10-19-2021 09:19

Hi, @PaulPOP.

 

Thanks for the update and I'm glad to know that you could login. Please keep an eye on it and feel free to let us know how it goes.

 

Have a nice day.

If my post was helpful, you can vote for it. You can also mark it as Best Answer if it was what you were looking for!
Best Answer
0 Votes

‎11-11-2021 19:54

In response to BraulioFitbit

‎11-11-2021 19:54

Hi @BraulioFitbit,

 

The problem is Fitbit apps (Windows 10 and Android), does not have the option now to login via Google's login. For example, one will see the "Continue with Google" option when login via web, however this option is not available on Android and Windows 10 anymore. Is there a change of the way we log in now? Or

 

Google does not allow such method anymore? If this is the case, why one can login this method via web browser, but not on both Windows 10 and Android?

Hi @PaulPOP, is this what you faced initially?

Thanks to both

Best Answer

‎08-13-2022 21:45

‎08-13-2022 21:45

This is really odd...

 

When you click on "get help" and then go to "get support" - which you can click on... it goes to a page with 404 error!

 

I could log on to Fitbit using my computer but not on the Android device...

 

There are NO messages. It just says "please wait" and after a few seconds, NOTHING happens...

 

 

Best Answer
0 Votes