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Unable to login to account

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‎06-28-2020 08:33 - last edited on ‎07-03-2020 18:12 by Fitbit Moderator

‎06-28-2020 08:33 - last edited on ‎07-03-2020 18:12 by Fitbit Moderator

I'm unable to use Facebook to login inside the app. So I went to browser and logge in Fitbit to find out the email I have in my account is a email address I never saw.

 

Trying to change the email address it asks me for the password but none of my passwords is right. 

 

I don't recognize the email that is there... what should I do ?

 

Moderator Edit: Clarified subject

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‎07-03-2020 18:07

‎07-03-2020 18:07

Hi @Penaf, welcome to the Community Forums!

 

Thanks for your post and the details that were shared, I'm sorry to know that you're unable to login into your Fitbit account. Let me share with you that our Customer Support team was contacted on your behalf to provide you with further assistance regarding the difficulties you're currently experiencing. That said, please keep an eye on your email inbox because they'll be in touch with you pretty soon. 

 

In the meantime they contact you, let me know if you have any additional questions.

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