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Unable to login

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‎01-28-2020 08:15 - last edited on ‎01-29-2020 15:14 by Fitbit Moderator

‎01-28-2020 08:15 - last edited on ‎01-29-2020 15:14 by Fitbit Moderator

Is anyone else having serious issues with the Charge 3 right now? Yesterday it told me it couldn't find the server when I clicked on the app and it attempted to update. I updated the app last night and it worked fine again for like 12 hours. Now I try to log in to the app (because its apparently logged me out) and it tells me I can't log in because it has an unknown problem. WTH is happening with the Charge 3's? I only bought mine a little over a year ago and I've already had to return it once (because the "waterproof" watch got water in it while I was wading in a pool and short circuited. I have a 2 year warranty but I don't want to have to return it again. I shouldn't have to keep returning it because FitBit can't get it together. I love the watch... when it works... which now is only like 50% of the time. 

 

Moderator edit: Subject for clarity 

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‎01-29-2020 15:14

‎01-29-2020 15:14

Hi @cleitch92, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention and the details that were shared in your post. First, I'd like to clarify that this issue is with the Fitbit app on your Android mobile device, not your Charge 3. However, thanks for sharing your thoughts and personal experience. If you're experiencing difficulties with the login process, please try the following steps:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Keep me posted and let me know if you have any additional questions.

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