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Unable to open Fitbit app after update

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‎08-16-2019 07:17 - last edited on ‎08-18-2019 20:12 by Fitbit Moderator

‎08-16-2019 07:17 - last edited on ‎08-18-2019 20:12 by Fitbit Moderator

Upgraded to a new Inspire HR a few days ago & was really excited to start using it.  However, after updating to 3.3 - I haven't even been able to get the app to load.  😞

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎08-18-2019 20:11

‎08-18-2019 20:11

Hello @LMerg welcome to the Community Forums! Sorry for the delay in responding your post.

 

I'm sorry to know that you're experiencing difficulties with the Fitbit app. To better assist you with this, can you please let me know which Android mobile device you're currently using? Also, when did you updated the Fitbit app? When you try to open it, you receive an error message, the app crash or it simply doesn't open at all? In the meantime I receive your answers, please make sure that you're using a compatible mobile device and try the following:

 

  1. Uninstall the Fitbit app from your mobile device
  2. Make sure that the Android version is up to date
  3. Reboot your mobile device
  4. Reinstall the Fitbit app
  5. Try again

 

Keep me posted.

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‎08-19-2019 13:03

In response to RicardoFitbit

‎08-19-2019 13:03

I'm on a Motorola - Moto Z Force.

I've had this phone for about a 15 months & everything worked just fine
until the most recent Android OS update last week - Android 9. After
updating the OS, the Fitbit app won't even open. It gets stuck on the load
screen, then just times out. On Wed 8/14 I uninstalled & reinstalled - no
luck. Then I did the Fitbit update on 8/15, and still no luck.

I don't see the Moto Z on the list of supported devices, but it really did
work just fine until a few days ago. 😞

Thanks for your help!
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‎08-26-2019 15:38

In response to LMerg

‎08-26-2019 15:38

Your reply and update are appreciated @LMerg, sorry for the delay in responding.

 

I appreciate all the information and details that were shared in your post, I'm sorry to know that the Fitbit app is still not working on your Motorola Moto Z Force. Just as you stated, your current mobile device is not compatible with our products and services, therefore, you may experience certain difficulties because we cannot ensure that your Fitbit features and services will work as the way we designed them, this is because Android, Fitbit app and device updates.

 

That said, can you please try with a different mobile device that's compatible so we can determine if this is occurring because of the compatibility concern previously mentioned or your account as itself? 

 

Let me know if you have any additional questions.

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