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Unable to open the Fitbit app

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‎12-11-2019 07:43 - last edited on ‎12-12-2019 14:09 by Fitbit Moderator

‎12-11-2019 07:43 - last edited on ‎12-12-2019 14:09 by Fitbit Moderator

Yesterday my Fitbit app would open but wasn't synching to my phone. I uninstalled the app thinking that would help and now the after reinstalling the app, it wont open at all. It just says fitbit for about 30 sec and closes out. Please help!

 

Moderator edit: updated subject for clarity

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‎12-12-2019 14:12

‎12-12-2019 14:12

Hi @bnosdalg. Welcome. It's good to see a new face around.

 

Thanks for letting me know about the Fitbit app's behavior and the steps tried on your own. Nice job! It's odd that the Fitbit app isn't opening correctly and to troubleshoot this together, please try the following steps:

 

  1. On your phone's settings, tap on Apps > Fitbit > Storage > Clear Cache.
  2. Go back one screen and tap on force stop.
  3. Reboot your phone.
  4. Open the Fitbit app and log back in to sync your Fitbit.

 

If the issue persists, provide me with your phone's model and Android version to continue investigating this matter.

 

Keep me posted.

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