Unable to pair back my Flex to my Android

[hegwacj]

when I look on my fitbit dashboard it says no device paired. I have tried to set up device on my android and it finds my tracker but won't connect. I have gotten so deep into trying to "fix" this I don't know what to do now.

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @hegwacj, good to see you here in the Fitbit Community! I'm wondering how it goes so far? I saw on your Community profile you have a Flex paired, were you able to solve the issue?

In case the issue persists please try the steps from this post, it will guide you through the steps to connect your tracker. If you are having issues to complete the process try the following troubleshooting:

1. Turn your tracker off and back on using the instructions from below:

• Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
• Remove the pebble from the wristband and insert it into the charging cable.
• Insert a paperclip into the small pinhole on the back of the charger.
• Press on the pinhole for 3-4 seconds.
• Take your tracker out of the charger and insert it back into the wristband.

2. Try the setup process again as the previous post mentioned.

3. If you can't set up after a restart, reboot your mobile device (turn it off and then back on).

4. Try setting up your tracker again.

5. If you can't set up after the reboot, try uninstalling and reinstalling the Fitbit app.

If you were able to pair your tracker there won't be need to do the steps from above, it would be just matter to log in to your app and sync.

See you later and let me know how it goes!

[hegwacj]

can synch on the computer just fine, once that is done I can see the change on my android.I still cannot synch from my phone. It does not find the fitbit flex.Does this have something to do with the update by Verizon and fitbit not communicating, as I have been reading?claudia

[RobertoME]

Hi @hegwacj, thank you for the additional details. It will depend of what update you are referring? What brand of phone are you using? The update was for your OS of your phone?

There was an update recently with the OS of Samsung mobile phones, causing some interruptions at the moment to sync with the Fitbit app. If this is your case please  take a look at this post: Android users unable to sync after Samsung Update.

If the previous scenario is not your case, then disregard of the previous information and try the recommendations suggested here: Having trouble syncing? (here's how to fix this).

See you around and take care!