Unable to pair new Charge 6

[tigrany]

Brand new Charge 6 and spent all day trying to pair with Fitbit app on Samsung Galaxy 24. It just would not pair, showing error. I tried everything, uninstalling/installing Fitbit app, switching Bluetooth on and off. Nothing works. Any useful tips? Thanks

[Rich_Laue]

What is the error that you are receiving? 

[tigrany]

 

[tigrany]

Keeps trying but unable to pair. Under Blutooth it shows under available, but can never pair.

[tigrany]

When I try to sync from the Fitbit app screen, it gives me this error.

 

[FatimaFitbit]

Hi there @tigrany! A warm welcome to the Fitbit Community!

Thank you so much for letting us know that you cannot pair your Charge 6 with the app and for all your efforts.

@Rich_Laue Thanks for your help!

@tigrany Please check if you can update the Fitbit app. I suggest you try to follow all the troubleshooting steps described in this article: Why can't I set up my Fitbit device? Afterwards, please check if your Charge 6 needs an update. 

Let us know how it goes.

[tigrany]

Thanks, I've tried all above steps. Got most recent Fitbit update 4.34.1. It would just not pair/sync.

[FatimaFitbit]

Hi @tigrany!

Thank you so much for your answer and all your efforts.

Today a new update of the Fitbit app (4.35) was released. Can you please check if you can download it? Afterwards try to update your Charge 6 too.