Unable to read texts notifications on Versa 2

[Josee0615]

I can read the messages from Facebook messenger but it won't let me read just messages 

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Josee0615, welcome to the Community Forums! Sorry for the delayed reply.

Thanks for bringing this to my attention. To better assist you, can you please let me know when was the first time you experienced this issue and how many times since then? Which Android mobile device are you using with your Versa 2? I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Versa 2 are correctly configured.

After verifying the above, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

Keep me posted.

[Josee0615]

It's been doing it since I bought it. I have Samsung s10+

[RicardoFitbit]

Your update is appreciated @Josee0615, sorry for the delayed reply.

Thanks for bringing this to my attention and the details that were shared with me. To move forward with this situation and investigate further, can you please let me know if your Samsung Galaxy S10+ is running Android 9 or Android 10? As it turns out, we are aware of an issue that's affecting the notifications feature on Android 10. To learn more about this, please check this thread. 

Let me know if you have any additional questions.