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Unable to restore connection with third-party apps

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‎01-10-2021 14:09 - last edited on ‎01-17-2021 19:17 by Fitbit Moderator

‎01-10-2021 14:09 - last edited on ‎01-17-2021 19:17 by Fitbit Moderator

I removed permissions for Noom to link with Fitbit.  Eventually temporarily removed a couple of apps from my Samsung J3 Emerge and added Google Fit so I could reset the selection on Noom.  This did not work to restore connection,  but instead caused permissions to be revoked for Cronometer, which I had linked with Fitbit.  I am using Alta HR, if that makes any difference.  Just want to be able to keep track of how my steps affect calories. 

 

Moderator Edit: Clarified subject

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‎01-17-2021 19:15

‎01-17-2021 19:15

Hi @Ranvaering, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

Let me know if the issue persists.

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