Unable to revoke access to MyFitnessPal

[Rach9]

Hi anyone can help would be greatly appreciated. I need to unlink my fitbit to my fitness pal but when I click on disconect it does nothing?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Rach9 thanks for bringing this to my attention, it's a pleasure for me to assist you with this situation. Welcome to the Community Forums!

Seems odd that you're unable to revoke your MyFitnessPal account from your Fitbit account, thanks for trying this procedure prior to posting. If you haven't already done so, I recommend you to try the following steps:

1. Force quit the Fitbit app
2. Uninstall the app from your mobile device
3. Make sure that the Android version of your phone is up to date
4. Reboot your mobile device
5. Reinstall the app
6. Login to your account
7. Try revoking access again

Please keep me posted and let me know if you need further assistance. 

[jennasaur]

Hi @RicardoFitbit, l'm having the same issue with revoking access to myfitnesspal. I followed your steps above and I'm still getting the same issue. I tried to revoke access using the desktop site too but that doesn't work either. When I remove access it looks like it's been successful, but if I log back in or try to link up with my new myfitnesspal account I'm always told that my Fitbit account is still linked to my old myfitnesspal accoun

[RicardoFitbit]

Hello @jennasaur welcome to the Community Forums, sorry for the delay in responding. It's a pleasure to give you a hand with this situation.

I appreciate the details that were shared in your post and your patience with this situation. To better assist you with this, can you please let me know if you already tried the troubleshooting steps from my previous post? If not, please follow them as stated below:

1. Try the revoking process of your MyFitnessPal account
2. Force quit the Fitbit app
3. Uninstall the app from your mobile device
4. Make sure that the Android version of your phone is up to date
5. Reboot your mobile device
6. Reinstall the app
7. Login to your account
8. Please connect your MyFitnessPal account again. You can refer to: How do I connect my Fitbit account with another app? for more information and details.

Keep me posted.

[jennasaur]

Hi @RicardoFitbit, yes I followed your steps. My account shows that mfp access has been revoked, but when I navigate away from then back to the applications page mfp has access again. If I try to add Fitbit to my new mfp account, it says my Fitbit is already linked with another account.

Could you remove access on your end? Nothing seems to work for me and it's getting very frustrating.

[RicardoFitbit]

Thanks for your reply @jennasaur, my apologies for the delay in responding your post.

Thank you for the information that was shared with me, unfortunately I'm unable to revoke the access on my end as a Community Moderator. However, to better assist you with this, can you please let me know which Android mobile device you're currently using? Also, please try the revoking process with another mobile device so we can determine if this is related to your account as itself or the Fitbit app on your current mobile device.

Your patience with this situation is appreciated, see you around.