help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to see notifications - Only "New Message" is showing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-23-2018 08:35 - last edited on ‎06-27-2018 10:15 by Moderator Alum

‎06-23-2018 08:35 - last edited on ‎06-27-2018 10:15 by Moderator Alum

I finally am getting my messages to my Fitbit ionic but it just says I have a new message.. How do I get it so I can actually read them?

 

 

Moderator Edit: Updated Subject For Clarity.

Best Answer
0 Votes
1 REPLY 1

‎06-27-2018 10:14 - last edited on ‎08-12-2025 08:45 by Fitbit Moderator

‎06-27-2018 10:14 - last edited on ‎08-12-2025 08:45 by Fitbit Moderator

Hi there @Baily13, good to see you here in the Fitbit Community! My apologies for the late response and I'm wondering how it goes? Is the issue still persisting?

In this case I would recommend to try the general troubleshooting recommendations: My Fitbit device isn't receiving notifications from my phone

However If the issue continue to happen, proceed to try these steps:

  1. You can unpair your tracker in your mobile device's Bluetooth settings. If you are unsure how to verify or change settings for your mobile device, refer to instructions provided by your device manufacturer. For most Android mobile devices, tap Settings > Bluetooth, find your tracker in the list of paired devices, and then tap Forget or Forget Device to unpair your tracker.
  2. Reboot your mobile device.
  3. In the Fitbit app, tap Allow notifications access and allow access to the Fitbit Notification Service, and then turn on call, text, or calendar notifications.

See you later and hope this helps.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

Best Answer