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Unable to send screenshots to Support via chat

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‎07-10-2023 06:01 - last edited on ‎07-10-2023 15:31 by Fitbit Moderator

‎07-10-2023 06:01 - last edited on ‎07-10-2023 15:31 by Fitbit Moderator

I tried to send a screenshot to a support agent today but every time I tried, a modal dialogue would appear for < 1 second and then disappear.

In the end, the agent emailed me and I send the screenshot via email.

Moderator Edit: Clarified subject

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‎07-10-2023 15:34

‎07-10-2023 15:34

Welcome to the forums, @donalhunt.

Thanks for bringing this to our attention. While I'm glad there was another alternative for you to provide the screenshot, I understand your point of view and appreciate the time spent in sharing this feedback with us. Our team constantly works to improve, and comments we receive from our members are a big part of the process.

Because you have a case created, please keep an open communication with our team in order to receive assistance.

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