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Unable to set Israel as my country on Fitbit app

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‎07-04-2022 04:02 - last edited on ‎07-05-2022 18:48 by Fitbit Moderator

‎07-04-2022 04:02 - last edited on ‎07-05-2022 18:48 by Fitbit Moderator

Hey Lizzy, I almost bought a Sense and I'd love to buy one, but,
I just found out in the app that the time is wrong, and noticed I can't set Israel as my country.
I understand there are regulations.
Where can I see the status of Fitbit's correspondence with the Israeli regulator regarding Fitbit's different functionality?

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎07-05-2022 18:59 - last edited on ‎04-07-2024 11:39 by Fitbit Moderator

‎07-05-2022 18:59 - last edited on ‎04-07-2024 11:39 by Fitbit Moderator

Hi there, @Matako.

I've moved your post to the Android board so you can receive more related responses. Thanks for your interest in the Sense, as well as the details provided. Before anything else, let me clarify that even though certain features need to be approved first, you should be able to set your country on the Fitbit app without difficulties. I understand this isn't the case and to work on this, please give a try to the following:

  1. Log out from the Fitbit app.
  2. On your phone's settings, tap Apps > Fitbit > Storage > Clear Cache.
  3. Go back one screen, tap Force Stop and reboot your phone.
  4. Open the Fitbit app and log into your account.
  5. Try adjusting your your profile settings, as well as the time one more time.

In regards to the SpO2 and ECG app, currently there isn't a time frame when these features will be available in Israel. Our team keeps working to improve the Fitbit experience and once there is a change, we'll update our official site. Your feedback is appreciated and rest assured it won't go unnoticed.

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0 Votes

‎07-06-2022 05:10

In response to LizzyFitbit

‎07-06-2022 05:10

This did not work.

Israel does not appear in the list of countries in the Fitbit android app.

 

Best Answer

‎07-07-2022 15:31 - last edited on ‎04-07-2024 11:37 by Fitbit Moderator

In response to Matako

‎07-07-2022 15:31 - last edited on ‎04-07-2024 11:37 by Fitbit Moderator

Hi there, @Matako.

Thanks for getting back and I'm sorry Israel doesn't appear on the Fitbit app. Given this situation, let's try changing the country in your online dashboard by doing the following:

  1. Log into your fitbit.com dashboard.
  2. Click or tap the gear icon at the top right corner > Settings.
  3. Scroll down and look for Country.
  4. From the drop down menu, select Israel.
  5. Then, click Submit at the bottom of the page to apply the changes.
Best Answer