Unable to set up Mobiletrack on my Galaxy S8

[Anseld1986]

The fitbit app version 2.62 update says that it added MobileTrack support for the Galaxy S8. However, that option doesn't show up when I go to "add a new device." Am I just looking in the wrong place or is there something else going on? 

Moderator Edit: Updated Subject For Clarity.

[RobertoME]

Hello @Anseld1986, let me give you a warm welcome to our FItbit Community! Yes you are correct, the new version of the app integrate the functionality of MobileTrack with Pixel, Pixel XL and Samsung Galaxy S8.

Perhaps you need to restart the app for the new version changes can be apply to your app. So depending if the issue persists try the following:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again to enable this option. (Just make sure to update the app, since there is a new one under version number 2.62.1)

See you later and hope this helps.

[Anseld1986]

I verified that I'm updated to 2.62.1, logged out, force stopped, cleared the cache and all data and then restarted the phone. Unfortunately, all I get is the list of trackers - no MobileTrack option.

Any other ideas? 

[Leslie1985]

I am also having problems with the mobiletrack on the Samsung galaxy 8. It won' count steps just calories 

[raebowbrite]

Did you ever get Mobiletrack to work on your S8? Mine also does not give the option for it. 👎

[Leslie1985]

No I never got It to work

Sent from Yahoo Mail on Android

[RobertoME]

Hello @Anseld1986 and welcome aboard to our Fitbit Community @Leslie1985 and @raebowbrite. My apologies for being late a few days to give you an update.

I was reading you are not able to get the option of MobileTrack with your Galaxy S8. Just as @Anseld1986 mentioned before. I'm wondering if you have try the new Fitbit app version for Android?

If not please proceed to install the new update. For more details about the new version check the following post: Android app version 2.63 is now available - 12/12.

Keep me posted how it goes, I'm checking this very close to find a solution for you.

[raebowbrite]

The 2.63 upgrade isn't available in the Google Play Store for me to upgrade to. I have version 2.62.1 of the Fitbit app.

[RobertoME]

Hi there @raebowbrite, thank you for keep me posted you are not able to find the new version. Rest assure this will be roll out gradually for all users can install the new version. So if you are not able to see a new version give it a day or two for its availability in Google Play.

In addition to your concern, I have received new details about this issue that I would like to share with all of you who are not able to set up the MobileTrack feature on the Galaxy S8.

At the moment this feature is only working on international variants of this mobile phone. We are working to investigate the source of this and in a future release will bring it to american variants.

I will let you know if I got more updates. See you later fellows.

[SarahL1234]

Hi! I see this thread is over 2 years old and I am having the same problem...My Fitbit app is updated and I still can't get the option for Mobile tracking on my phone...it would be nice to have while my inspire is charging....I don't like to sit still for an hour!!!  Anyone ever figure this out?

[Leslie1985]

nope.Sorry, I never got it figured out.
Leslie 

Sent from Yahoo Mail on Android

Moderator Edit: Personal info removed