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Unable to set up charge hr

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‎01-11-2016 19:46

‎01-11-2016 19:46

I already have a fitbit one, I just bought a fitbit charge hr and I'm having trouble setting it up. I put my one way out of distance. I use Samsung galaxy s5. I tried resetting the bluetooth. My phone software is up to date. I restarted my phobe. I uninstalled the app and redownloaded it. I tried to connect it to my pc and it can't find it. I charged it for about 2 hours, it's battery is almost full. I reset it. It's on. I did everything in the troubleshoot instructions said. No luck.
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‎01-12-2016 03:34

‎01-12-2016 03:34

A warm welcome to our new friend @Jrydz8! Thanks for stopping by! Smiley HappyI'd suggest you take a look at our troubleshooting article at I can't sync my tracker. Please note that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document. 

 

Let me know how it goes, have a good day! Smiley Wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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