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Unable to setup Alta HR with Samsung 7 phone

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‎10-11-2020 09:45 - last edited on ‎10-11-2020 19:13 by Fitbit Moderator

‎10-11-2020 09:45 - last edited on ‎10-11-2020 19:13 by Fitbit Moderator

I'm unable to pair with my Samsung 7. I've had an Alta HR previously and never an issue 

 

Moderator Edit: Clarified subject

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‎10-11-2020 19:12 - last edited on ‎08-25-2025 09:26 by Fitbit Moderator

‎10-11-2020 19:12 - last edited on ‎08-25-2025 09:26 by Fitbit Moderator

Hi @Laurancruz, welcome to the Community Forums.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward and try the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

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