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Unable to setup Alta

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‎09-30-2019 22:12 - last edited on ‎10-01-2019 13:03 by Fitbit Moderator

‎09-30-2019 22:12 - last edited on ‎10-01-2019 13:03 by Fitbit Moderator

I can not get my Alta fitbit to pair to my LG android 7.0 phone. I have been through all suggestions listed. Any ideas? Thank you

 

Moderator edit: Subject for clarity 

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‎10-01-2019 13:02 - last edited on ‎07-14-2025 07:39 by Fitbit Moderator

‎10-01-2019 13:02 - last edited on ‎07-14-2025 07:39 by Fitbit Moderator

Hello @Ugh..., welcome to the Community Forums!

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

I'll be around if you need anything else, please keep me posted.

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