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Unable to setup Charge 2 with Samsung Galaxy A6

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‎08-06-2019 07:25 - last edited on ‎08-07-2019 15:28 by Fitbit Moderator

‎08-06-2019 07:25 - last edited on ‎08-07-2019 15:28 by Fitbit Moderator

Just recently I have not been able to get my Charge2 to connect to my Galaxy A6. I have tried everything, turned off and on bluetooth, reloaded the app! Help!!!

 

Moderator edit: Subject for clarity and format 

 

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‎08-07-2019 15:27

‎08-07-2019 15:27

Hello @RobJBen  welcome to the Community Forums, thanks for bringing this to my attention. It's a pleasure for me to assist you with the inconvenience experienced with your Charge 2.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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