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Unable to setup Charge 2

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‎03-08-2020 12:59 - last edited on ‎03-09-2020 18:15 by Fitbit Moderator

‎03-08-2020 12:59 - last edited on ‎03-09-2020 18:15 by Fitbit Moderator

Hi 

How come my fitbit charge 2 does not sync with my app even though my Bluetooth is paired with it?. I have removed my device now it won't find it.

 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎03-09-2020 18:14

‎03-09-2020 18:14

Hi @Kendo12, welcome to the Community Forums!

 

Thanks for bringing this to my attention and the details that were shared with me. To better assist you with this, can you please let me know which mobile device are you using? Did you experience this issue in past or it's the first time? To setup your device again I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be around.

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‎03-09-2020 18:27

‎03-09-2020 18:27

I am having the same problem.  I noticed that my Charge 2 had not synced in two hours, though my Ionic was syncing.

I unpaired it, thinking that I could re-pair in a jiffy.  Nope.  My Android won't find it.  My Win 10 App won't find it.  My dongle won't find it.  It's on my wrist racking up steps, but I fear they might eventually be lost if I cannot reconnect it.

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‎03-09-2020 18:52

In response to DarthFreeman

‎03-09-2020 18:52

Follow up:

Not sure what the issue was, but I was able to finally reconnect--it had to have been nearly a dozen attempts.

Yeah, I did lose those steps (and heart rate info, too).  It appears that I lost about 2 and a half hours of data.

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‎03-17-2020 19:49

In response to DarthFreeman

‎03-17-2020 19:49

Your updates are appreciated @DarthFreeman, sorry for the delay in responding your post.

 

Thanks for your effort and patience troubleshooting this situation, I understand how frustrating this matter can be for you. Since your issue was resolved but you lost information, I suggest you to manually log it following the steps that are specified on: How do I add, edit, or delete Fitbit data and activities? and let me know if the issue persists.

 

I'll be around, don't hesitate to ask me any additional questions you may have.

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