help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Unable to setup Charge 3 with Samsung Galaxy S10

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-03-2020 22:29 - last edited on ‎01-06-2020 16:23 by Fitbit Moderator

‎01-03-2020 22:29 - last edited on ‎01-06-2020 16:23 by Fitbit Moderator

I received a new Charge 3 for Christmas, and I can't get it set up on my Galaxy s10. No other trackers nearby. Turned blue tooth on and off. Turned phone and charge 3 on and off. Done everything I can think of. Please help! I just lost my Charge 2 and really need to get this one working. 

 

Moderator edit: Subject for clarity 

Best Answer
0 Votes
3 REPLIES 3

‎01-06-2020 16:23

‎01-06-2020 16:23

Hello @MoniCoco, welcome to the Community Forums! Sorry for the delayed reply.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep me posted.

Best Answer

‎01-06-2020 22:36

In response to RicardoFitbit

‎01-06-2020 22:36

Thanks for your reply. After having no luck, I decided to call Fitbit customer service, and it was determined my Charge 3 was defective. I went through a super simply process to get a replacement, which has already shipped! Look forward to receiving it! Thanks! 

Best Answer
0 Votes

‎01-09-2020 19:51

In response to MoniCoco

‎01-09-2020 19:51

You're welcome @MoniCoco, your update is appreciated too. My apologies for the delayed reply.

 

Thanks for sharing this with me, I'm happy to know that our Customer Support team provided you assistance to get you back on track with a replacement Charge 3. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be around.

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

It was a pleasure to help you. 

Best Answer