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Unable to setup Fitbit with new mobile device

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‎08-01-2019 06:19 - last edited on ‎08-02-2019 20:04 by Fitbit Moderator

‎08-01-2019 06:19 - last edited on ‎08-02-2019 20:04 by Fitbit Moderator

I got a new phone and my fitbit won't pair with it?

 

Moderator edit: Subject for clarity 

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2 REPLIES 2

‎08-02-2019 00:01

‎08-02-2019 00:01

Have you checked that your new phone is supported by fitbit at www.fitbit.com/devices ?

 

Do you still have your old phone? If so, make sure it doesn't still have a connection to the fitbit in its bluetooth settings as this could be blocking connection to your new phone.

Best Answer

‎08-02-2019 20:05

In response to SteveH

‎08-02-2019 20:05

Hello @Keza22 welcome to the Community Forums! It's a pleasure for me to help you with this situation.

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. Please make sure that your new mobile device is compatible just as @SteveH suggested you because due to a compatibility concern you can experience connection difficulties.

 

I'll be around if you need anything else, please keep me posted.

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