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Unable to setup Inspire HR with Samsung A8

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‎03-26-2020 14:00 - last edited on ‎04-22-2020 13:28 by Fitbit Moderator

‎03-26-2020 14:00 - last edited on ‎04-22-2020 13:28 by Fitbit Moderator

Virgin to fitbit. I got a new fitbit and went through all the steps to sync up with my newly made fitbit account on my Samsung A8 entered the code first half of set up success however while it was syncing something happened and now the fit bit won't turn on have tried the reset process it didn't work please help? Its charging now. What can else can I try?

 

Moderator edit: Subject for clarity 

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‎04-22-2020 13:27

‎04-22-2020 13:27

Hi @Inspire_Aoteroa, welcome to the Community Forums! Sorry for the delay in responding your post.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes. 

 

I'll be around if you need anything else, please keep me posted.

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