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Unable to setup Inspire

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‎09-08-2019 07:25 - last edited on ‎09-09-2019 13:20 by Fitbit Moderator

‎09-08-2019 07:25 - last edited on ‎09-09-2019 13:20 by Fitbit Moderator

I just bought a new fitbit today (Inspire) and every time I try and add the device to my existing account when I get to "Set up your fitbit Inspire" it just takes me back to my account/dashboard and I am unable to add the device making my purchase absolutely useless. I have tried re-installing the app, updated the app, I have even deleted my old device and now I'm unable to connect that back up. I have restarted my phone, turned internet and Bluetooth off and on again and I'm still getting the same problem. I tried to set it up via the website on my Android phone but the option is not there. The website on my laptop allows me to progress but I do not have Bluetooth on my laptop and I am not wasting my money on getting the dongle USB device as that'll probably not work and I won't need to use it again. Is anyone else having issues? How can this be resolved?  Can I log into my account on someone else's phone to pair it or will it not show on my Android device afterwards?

 

Moderator edit: Subject for clarity 

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‎09-09-2019 13:20

‎09-09-2019 13:20

Hello @senixia, welcome to the Community Forums! 

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting, thanks for all the information and details that were shared in your post too. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Please make sure that your mobile device is compatible because due to a compatibility concern you can experience connection difficulties. 

 

I'll be around if you need anything else, please keep me posted.

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