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Unable to setup Versa 2 with Samsung Galaxy A50

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‎10-20-2019 19:39 - last edited on ‎10-21-2019 11:44 by Fitbit Moderator

‎10-20-2019 19:39 - last edited on ‎10-21-2019 11:44 by Fitbit Moderator

My Versa will no longer connect to my phone after a Samsung / Google security update. I reported the issue to Samsung, hopefully something will be done about the Bluetooth issue.

 

Moderator edit: Subject for clarity 

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3 REPLIES 3

‎10-21-2019 11:46

‎10-21-2019 11:46

Hello @WalkerMD, welcome to the Community Forums!

 

If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Keep in mind that the Samsung Galaxy A50 is not listed as a compatible device with our products and services, therefore, you may experience connection difficulties with it.

 

I'll be around if you need anything else, please keep me posted.

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0 Votes

‎10-24-2019 21:36

In response to RicardoFitbit

‎10-24-2019 21:36

The devices started to work together again. I'm not sure what changed. 

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‎10-25-2019 05:24

In response to RicardoFitbit

‎10-25-2019 05:24

I just bought a Samsung A50 and a Versa 2 why are these products compatible?  Will they be in the near future?

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