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Unable to setup Versa 2 with Samsung Galaxy Note 9

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‎12-22-2019 12:20 - last edited on ‎12-23-2019 19:18 by Fitbit Moderator

‎12-22-2019 12:20 - last edited on ‎12-23-2019 19:18 by Fitbit Moderator

I cant get my versa 2 to pair up to my note 9 any suggestions? I've powered down phone lots 

 

Moderator edit: Subject for clarity

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‎12-23-2019 19:17

‎12-23-2019 19:17

Hello @howellsjeepgirl, welcome to the Community Forums! It's a pleasure to assist you today.

 

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

I'll be around if you need anything else, please keep me posted.

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