Unable to setup Versa 2 with Sony Xperia 5

[Lmay123]

I have just bought a fitbit versa 2, is my sony experia 5 compatible with the device? Because currently it is refusing to connect. 

Moderator Edit: Clarified subject

[Odyssey13]

See the list of compatible devices? click to see

[RicardoFitbit]

Hi @Lmay123, welcome to the Community Forums!

Thanks for bringing this to our attention. First, I'd like to share with you that your Sony Xperia 5 is not listed as a compatible phone with our products and services, therefore, you can experience some connection difficulties with it and your Versa 2. However, if you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

@Odyssey13 Your assistance is always appreciated.

Let me know if the issue persists and if you have any additional questions.

[Lmay123]

I managed to get it to connect after trying for an hour. It seems to be working relatively fine for now. I don't understand why there are not more phones on the compatible list because the Experia 5 is not an old phone?

[Odyssey13]

@Lmay123  as an Android user, I was curious as to how many Android based devices were out there in use. This article - click to go there - was updated this month, but some of the stats are a bit older. In 2015, there were over 600 models launched and over 500 different carriers who offered them. It would be quite difficult, if not impossible, to check out each and every model from the various carriers. With Apple products, it's estimated that there are anywhere from eighteen to twenty-four different models over the past twelve years. Even so, that's a lot of phones to test and work with. I usually go with a phone right before the newer model comes out, so I'm generally a few years behind on phones. I have the Samsung Galaxy 8 and will probably stay with it until it no longer works. Sorry you're unhappy, but I did want to share those findings on the phones.