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Unable to setup Versa 2

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‎01-30-2020 11:42 - last edited on ‎01-31-2020 17:28 by Fitbit Moderator

‎01-30-2020 11:42 - last edited on ‎01-31-2020 17:28 by Fitbit Moderator

So my versa broke and fit bit send me oit a new versa 2 and ive followed all the steps to get it to connect to my phone and all i get is "cannot find fit bit please make sure blue tooth is on" ive logged out of the app tried to restart the versa 2 quite a few times and having no luck..please help

 

Moderator edit: Subject for clarity 

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‎01-31-2020 17:28

‎01-31-2020 17:28

Hi @Lorajames84, welcome to the Community Forums!

 

Thanks for bringing this to my attention, your effort and patience troubleshooting this matter prior to posting are appreciated. To better assist you with this, can you please let me know which Android mobile device are you using? If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device.

 

Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions.

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